Shipping Policy
Last Updated: May 26th, 2026
This Shipping Policy applies to purchases made through NZ PRO Nutrition, operated by Zealand Exports Limited, located at:
Zealand Exports Limited
13 Parchester Road, Papakura, 2110
New Zealand
Support: hello@nzrpronutrition.co.nz
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Processing times may vary during:
-
Public holidays
-
Promotions or sale periods
-
High order volumes
-
Product launches
Processing time is separate from shipping time.
2. Shipping Locations
We currently ship to selected regions including New Zealand and other eligible international destinations where available.
Shipping availability may change without notice.
3. Estimated Delivery Time
Estimated delivery timelines:
Within New Zealand:
2–7 business days
International Orders:
7–21+ business days
Delivery estimates are indicative only and not guaranteed.
4. Shipping Charges
Shipping costs are calculated during checkout unless promotional free shipping applies.
Any customs duties, import taxes, or local charges for international orders remain the customer’s responsibility.
5. Tracking Information
Where available, tracking information will be provided after dispatch.
6. Delays
NZ PRO Nutrition is not liable for delays caused by:
-
Courier disruptions
-
Customs clearance
-
Weather events
-
Incorrect addresses
-
Force majeure events
7. Incorrect Shipping Information
Customers must ensure shipping details are accurate.
Additional charges may apply for re-delivery or returned parcels.
8. Lost or Damaged Parcels
If an order arrives damaged or appears lost, contact:
within 48 hours of delivery or expected delivery.
9. Contact
Questions regarding shipping:
Email: hello@nzpronutrition.co.nz